At Oolyses Shop, we want you to love your premium loungewear and leisurewear as much as we do. If you’re not completely satisfied with your purchase, our returns process is designed to be as effortless as slipping into your favorite lounge set.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging
Note: For hygiene reasons, we cannot accept returns on lingerie, bodysuits, or leggings unless they arrive defective or incorrect. Please inspect these items immediately upon delivery.

How to Initiate a Return or Exchange

Follow these simple steps for a hassle-free return:

  1. Contact Us: Email [email protected] with your order number and return request within 15 days of delivery
  2. Wait for Approval: Our customer care team will respond within 1-2 business days with return instructions
  3. Package Your Items: Securely pack the items in their original packaging
  4. Ship It Back: Send the package to our Santa Clara facility using a trackable shipping method

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed to your original payment method within 5-7 business days
  • For exchanges, we’ll ship your new item once the return is received
  • Original shipping fees are non-refundable

International Returns

For our global customers (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • Refunds will be issued in USD

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number]

Dear Oolyses Customer Care,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return:
[Product Name] in [Size/Color]
[Product Name] in [Size/Color]

Reason for return: [Please specify]

For exchanges, I would like:
[New Product Name] in [Size/Color]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange for a replacement or refund and cover return shipping

For any questions about our returns policy, don’t hesitate to reach out to our customer care team. We’re here to ensure your Oolyses experience is as comfortable and effortless as our premium loungewear.