Term and Conditions

Welcome to Oolyses Shop! These Terms and Conditions outline the rules and regulations for using our website (oolysesshop.com) and purchasing our premium loungewear and leisurewear products.

By accessing our website and making purchases, you agree to these terms. Please read them carefully before placing an order.

1. Website Use and Intellectual Property

1.1 Acceptable Use

You agree to use our website for lawful purposes only. You must not:

• Use our site in any way that breaches any applicable laws or regulations
• Copy, reproduce, or distribute any content without our express permission
• Attempt to gain unauthorized access to our systems or interfere with site security

1.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Oolyses Shop and protected by intellectual property laws. You may not use our trademarks or copyrighted material without our written consent.

2. Product Information

2.1 Product Descriptions

We make every effort to accurately display our products, including colors and features. However, slight variations may occur due to monitor settings and photography limitations.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item or offer a suitable alternative.

2.3 Non-Returnable Items

For hygiene reasons, we cannot accept returns on lingerie, bodysuits, or leggings unless they arrive defective or incorrect.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase our products. We reserve the right to accept or decline orders at our discretion.

3.2 Pricing

All prices are in USD and include applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You must provide accurate payment information and have sufficient funds to complete your purchase.

3.4 Order Confirmation

You will receive an order confirmation email once your payment is processed. This constitutes our acceptance of your order.

4. Shipping and Delivery

4.1 Shipping Areas

We ship worldwide, excluding some Asian and remote regions. Please check our Shipping Policy for current restrictions.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

4.3 Processing Time

All orders are processed within 1-2 business days. You’ll receive tracking information once your order ships.

4.4 Delivery Delays

Delivery times are estimates only. We are not responsible for delays caused by customs, weather, or other unforeseen circumstances.

5. Returns and Refunds

5.1 Return Policy

We accept returns and exchanges within 15 days of delivery. Items must be:

• Unworn, unwashed, and in original condition
• In original packaging with tags attached

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days of delivery
2. Wait for our approval and return instructions
3. Package items securely in original packaging
4. Ship to: 3415 Brookdale Dr, Santa Clara, US 95051 using a trackable method

5.3 Refunds

Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable.

5.4 Exchanges

Exchanges will be shipped once we receive your return. Please specify your desired replacement in your return request.

5.5 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us immediately at [email protected] with photos of the item and packaging. We will arrange a replacement or refund and cover return shipping.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate and complete information when placing orders, including shipping address and payment details.

6.2 Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect.

6.3 Customs and Duties

International customers are responsible for any customs duties, taxes, or fees imposed by their country.

7. Limitation of Liability

Oolyses Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

Our total liability for any claim related to your order shall not exceed the purchase price of the products in question.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for information about how we collect, use, and protect your personal data.

9. Changes to Terms

We may update these Terms and Conditions periodically. The updated version will be posted on our website with a new “Last Updated” date.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, USA.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Address: 3415 Brookdale Dr, Santa Clara, US 95051